rantings

shittiest week ever at work. and it seems like its gonna be like that for awhile. :/
being runner and phlebotomist at the same time is no joke, i swear i can lose weight.
sometimes i feel like storming out of the lab and taking the bus home sia.
especially when we're trying our very best to clear the crowd,
and some patients decide to be complete assholes. _l_

take for example, this guy who purposely looked at his watch when he finally came into the lab.
his queue number was 8x(?), he pointedly shook his head.
later on when i took his blood, he actually said this:
"you all very slow today, usually i wait longest 40 mins. today 1 hour"
i pointed out that we're shorthanded, with only FOUR staff working instead of the usual six.
and he SHAKE HIS BALD HEAD, AND SAID "then you all should be faster. very slow leh"
!@#$%^&

another example.
this impatient guy wanted to multitask and check on his doctor's queue number.
my colleague asked him not to leave the queue, cause his turn was coming soon,
and we dont have the manpower to go looking for him.
he rebutted with "no staff go find staff la! this is your problem"
fuck you la, you think any dog or cat can work meh.
so easy to find staff i would've bought them online liao. zzzz.

another example.
wah this one, i dont wanna be racist also cant.
indian father, carrying his newborn baby for the jaundice test.
i told the mother to wait outside, cause we have limited space and a one-to-one policy.
and then i sat down to take the baby's blood.
i asked for the baby's left leg. HE TRIED TO PUT THE BABY ON THE TABLE.
told him, NO, you carry him. HE TRIED TO MAKE ME CARRY THE BABY. 
dafuq.

so the mother heard the commotion and u-turned. she didnt make things better wtf, just stand there.
i ask her to please go out, the dad say what. "she's the mother, cant she stay here?"
NO. so the stupid lady went out, muttering abt me not being able to communicate.
FUCK i think its your husband being stupid please.

oh they were a twenty-ish young couple, not the sari-wearing old fashioned kind.
so somebody tell me why they're so ignorant and block-headed? -.-
maybe i didnt shake my head enough, or maybe they're still using infrared.


oh and the worst kind.
tell them wait outside, they go see doctor.
tell them to go home, they wait outside for their receipt.
and when they realise their mistake, they claim,
AIYA, WHY YOU NVR TELL ME. MAKE ME WAIT WAIT WAIT.
or
MY DOCTOR ASK ME FOR RESULT, WHY YOU NVR GIVE ME.
sighhhhh. i dont retina scan your blood and come up with results immediately pls.
we're technologically advanced but not THAT good.


seriously some times i just wanna throttle patients who refuse to LISTEN.
hello, you're in MY LAB. YOU listen to ME. not the other way round !
and this is HEALTHCARE, not customer service.
THE CUSTOMER IS NOT ALWAYS RIGHT.

its really a pain in the ass when they insist that we should accomodate to them.
especially when its against our protocol.
its just NOT DONE AUNTY, CANNOT HORH UNCLE.
and dont think i look xmm means i dont know HOW TO PRICK YOUR FINGER.

damn i'm getting worked up. lol.
really limitless leh, the stuff i can complain about.
maybe one day i should publish a book on this. >:/

okay la some patients are also damn nice la.

one uncle smiled and said, "okay la, no staff i join you. come, give me instructions."
and some people told us, "wah, xin ku ni men le", and complimented us on our speed.
actually they dont even have to compliment us. (cause i know we're efficient, LOL *diudiu*)
just a simple, sincere thank you or a smile from them, its enough.
at least our effort is recognized, and they understand our predicament.

so yes, i do derive some satisfaction from these nice people.
and this job is sorta worth it because of them.
especially those old people who keep thanking us and smiling toothlessly. :B

and of course, the BONUS.
omg i'm gonna be rich on 25th June. HAHAHAHAH.
planning to treat my family to a meal!
they are alr deciding between ding tai fung or aston's liao WTF. :x